How can I tell if the notification I received is authentic?

With the recent rise in scam and phishing attempts, it is important to verify that the message received is genuinely sent by an official source.

*This is only an example of an Assurance Package (AP) SMS. The actual SMS received may be different.

Here are some tips on how you can protect yourself against phishing SMSes purporting to be sent from AP:

• Check that the SMS is sent by “MOF” to the mobile number registered with Singpass. If you are unsure of whether you had registered your mobile number, you may check your profile using your Singpass app or the Singpass website.
• Verify that the last four characters of the masked NRIC number are the same as your NRIC number.
• If the SMS contains an URL, make sure that the domain of the URL ends with a “.gov.sg” before clicking on it.
• Be wary of URL that contains symbols e.g., www.govbenefits.com/.gov.sg. This is not a government page as there is a “/” in front of “.gov.sg”.

We will never ask you to reply to the AP SMS nor direct you to a non-Government website. Do report any suspicious SMS spoofing to us.

As Singpass app is the default mode of notification, you are strongly encouraged to download the Singpass app to receive Government related information via this secured channel. Please ensure that your app is downloaded from the official app stores (e.g. App Store, Play Store or Huawei AppGallery; check that the app is developed by “Government Technology Agency”)

• Verify that the details mentioned in the letter belongs to you.
• You may also log into the official AP website to authenticate the details mentioned in the letter.
• Make sure that the domain of the URL that you are directed to, ends with a “.gov.sg”.
• Be wary of URL that contains symbols e.g., www.govbenefits.com/.gov.sg. This is not a government page as there is a “/” in front of “.gov.sg”.

If you are unsure of the origin of the letter, you may write in to us or call us at 1800-2222-888 to verify the authenticity.

Be cautious, pay attention to scams and don’t be the next victim of fraud.