More FAQs
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How and when will I know if I am eligible for the Assurance Package (AP) Cash?
You may log in to the e-services to view your eligibility for AP Cash.
How will I know if the Assurance Package (AP) Cash has been credited to my bank?
You will receive an SMS (with no web links) sent to your Singpass-registered mobile number or a letter sent to your NRIC address after payment has been made.
To update your mobile number, please log in to your Singpass account on the Singpass website.
Do I qualify for Assurance Package (AP) Cash if my Assessable Income (AI) is unavailable, but I meet all other criteria?
You may check if your AI is available by visiting iras.gov.sg [log in to myTax Portal using your Singpass > Notices/Letters > Individual, select Year of Assessment]. If your AI is unavailable because you have not filed your tax returns, you may wish to first contact IRAS at 1800 356 8300 to file your income tax returns and thereafter log in to the e-services with your Singpass to reach out to us.
Why is AI used instead of other income measures?
The eligibility for the support schemes is based on an individual’s AI for the Year of Assessment (YA) 2024, i.e. income earned in 2023.
AI is used as the income criterion to assess an individual’s means, and it includes all forms of income from trade, business, profession or vocation, employment, as well as rental income that are taxable. The choice of YA takes into account the completed tax assessment data available to ensure consistency and fairness across the population.
If I own more than one property, will I be eligible for Assurance Package (AP) Cash?
Those who own more than one property will be eligible for AP Cash. Such properties may include shophouses, private residential properties or non-residential properties such as commercial or industrial properties.
I am residing overseas. Am I eligible for Assurance Package (AP) Cash?
The AP benefits are meant to help defray living expenses for Singaporeans residing in Singapore. Therefore, you are not eligible for AP Cash if you are residing overseas.
If the beneficiary passes away before the payment of the Assurance Package (AP) Cash is made, will he/she still qualify?
No. The AP Cash is only paid out to Singapore citizens who are alive.
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How will I know if I qualify for the Assurance Package (AP) U-Save and Cost-of-Living (COL) U-Save?
No sign-up is required. The AP U-Save and COL U-Save will be credited automatically to the SP utilities account of your household, together with the regular GSTV – U-Save. The rebates will be reflected as “U-Save” in your hardcopy or electronic utilities bill. No further action is required on your part.
Can unused U-Save be encashed?
No. U-Save is meant to offset a household’s utilities expenses and cannot be encashed for other purposes. U-Save does not expire and any unused U-Save will be rolled over to help offset your household’s utilities bills for subsequent months.
Can I use my Assurance Package (AP) U-Save and Cost-of-Living (COL) U-Save to pay for electricity charges under my Open Electric Market (OEM) retailer?
U-Save can be used to offset electricity charges under your OEM retailer. The rebates will first be used to offset SP Group bill for non-electricity charges including water, gas and refuse collection. Any remaining U-Save will then be used to offset your electricity bills by your OEM retailer.
How can I find out more information on U-Save?
For further enquiries, you may fill in this feedback form or contact SP Services Limited at 6671 7117 (Mon-Fri: 830am-530pm).
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How do I/my household apply for the CDC Vouchers?
The CDC Vouchers can be claimed digitally at go.gov.sg/cdcv. Only one member representing the household is required to claim digitally via Singpass.
All Singaporean households would have received a notification letter on how to claim their vouchers.
What will I/my household need to claim the CDC Vouchers?
You will require a valid Singpass account and smartphone to log in and claim your vouchers. Singpass is needed to verify your identity and prevent fraudulent claims on behalf of your household.
Please refer to the step-by-step infographics or the notification letter for instructions on how to claim your household’s CDC Vouchers.
Where can I spend my CDC Vouchers at?
The CDC Vouchers can be spent at participating heartland merchants and hawkers, as well as participating supermarkets. You can visit go.gov.sg/cdcvouchers to find out where to spend your vouchers.
You can identify participating heartland merchants and hawkers with the teal-coloured “CDC Voucher” decal, while you can identify participating supermarkets with the yellow-coloured “CDC Supermarket Voucher” decal.
I do not have a mobile phone or digital device. What should I do?
Please seek help from your family members for assistance to claim the CDC Vouchers. If you are unable to seek help, you can approach the nearest Community Centres/Clubs (CC) for assistance to print the vouchers. Please bring along your notification letter, your Identification Card (IC) and ensure that you have a valid Singpass account.
To find out the location of your nearest CC, please key in your postal code in the district locator.
For more information on the CDC Vouchers scheme, you may visit vouchers.cdc.gov.sg/residents/info.
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