Assisting your loved ones

How can I help a beneficiary who is illiterate or unable to use digital services to access government benefits?

To safeguard confidentiality, beneficiaries are required to access their benefits using their own Singpass.

If a beneficiary is illiterate or unable to use digital services, they can seek assistance at any ServiceSG centre or community centre.

How can I help a beneficiary who is medically unable to access government benefits?

You can help a beneficiary with a medical condition (e.g. physically immobile or lacks mental capacity) who is unable to access his government benefits to check his eligibility, update bank account details, sign up for schemes, withdraw GovCash, or submit an appeal if you are:

• Aged 21 and above; and

• A next-of-kin or appointed donee under the Lasting Power of Attorney (LPA), or court-appointed Deputy of the beneficiary.

To help with the withdrawal of the GovCash monies, visit any OCBC-New ATM during branch operating hours, where OCBC Digital Ambassadors will be available to render assistance:

If you are a next-of-kin or caregiver of the beneficiary, please bring the following document(s):

1. Documentary evidence stating the beneficiary's medical condition (e.g. doctor's memorandum, medical report, or court order). The date of the document(s) should not be more than 1 year ago, unless it specifically states that the patient’s condition is permanent or the condition is known to be permanent (e.g. bedridden, immobile, physically incapacitated, lacks mental capacity, autism, Down syndrome, cerebral palsy, etc.);

2. Your original NRIC;

3. A photocopy of the beneficiary’s NRIC; and

4. Beneficiary's GovCash Payment Reference Number (PRN).

If you are the appointed donee under the Lasting Power of Attorney of the beneficiary, please bring the following document(s):

1. Lasting Power of Attorney of the beneficiary;

2. Documentary evidence stating the beneficiary's medical condition (e.g. doctor's memorandum, medical report, or court order). The date of the document(s) should not be more than 1 year ago, unless it specifically states that the patient’s condition is permanent or the condition is known to be permanent (e.g. bedridden, immobile, physically incapacitated, lacks mental capacity, autism, Down syndrome, cerebral palsy, etc.);

3. Your original NRIC;

4. A photocopy of the beneficiary’s NRIC; and

5. Beneficiary's GovCash Payment Reference Number (PRN).

If you are the court-appointed Deputy, please bring the following document(s):

1. Court Order authorising you to perform financial transactions on behalf of the beneficiary;

2. Your original NRIC;

3. A photocopy of the beneficiary’s NRIC; and

4. Beneficiary’s GovCash Payment Reference Number (PRN).

You may be required to sign a Letter of Indemnity at the bank, witnessed by the bank officer. 

If a beneficiary passes away before receiving government benefits, will they still qualify?

No. Government benefits are only paid to living Singapore citizens.

If a beneficiary passes away after receiving their government via GovCash, what happens to the monies?

If a beneficiary passes away before fully withdrawing their GovCash, any remaining balance will be credited to their CPF Ordinary Account. The amount will form part of their CPF savings and will be distributed according to their CPF Nomination, if any.